At DEDICATED SOUL (“dedicatedsoul”, “we”, “us”, or “our”), we are committed to upholding the confidentiality, security, and privacy of our visitors and customers. This Privacy Policy details the exact types of information we collect, how it is safeguarded, and your legal rights under Indian data protection legislation.
1. Information We Collect
We only collect information directly necessary to process, fulfill, and deliver your orders:
- Customer Identity & Contact Information: Name, shipping address, billing address, telephone/WhatsApp contact number, and email address provided during checkout.
- Transactional Details: Order date, items purchased, invoice totals, and Razorpay payment confirmation IDs. (Note: Sensitive card credentials, CVV codes, and banking credentials are never processed or stored on our servers; all transactions are encrypted and processed independently by PCI-DSS Level-1 certified Razorpay).
- Device & Telemetry Data: IP address, browser type, operating system, and technical session identifiers used strictly for fraud deterrence and website optimization.
2. How We Use Your Information
Your information is used strictly for legitimate business and transactional purposes:
- To pack, dispatch, and deliver your parcels to your specified doorstep address via our courier partners (Delhivery, BlueDart, DTDC).
- To send vital operational updates, including order confirmations, dispatch notices, and tracking numbers via SMS, WhatsApp, and Email.
- To deliver prompt customer support and resolve product or logistics queries.
- To detect, prevent, and protect against fraudulent payments or unauthorized platform activity.
3. Absolute Prohibition on Data Sale
We will never sell your personal information. Dedicated Soul does not monetize customer data. We share relevant logistical details exclusively with trusted service partners under strict non-disclosure obligations, specifically:
- Courier logistics partners for shipping delivery.
- Razorpay for secure payment gateway authorization.
- Statutory or government law enforcement authorities only when mandated by applicable Indian law or court subpoena.
4. 256-Bit SSL Encryption & Storage Security
All sessions and payment pathways are secured using high-grade 256-bit Secure Socket Layer (SSL) encryption. We enforce stringent technical and organizational security protocols to shield your information from unauthorized access, accidental alteration, or loss.
5. Your Legal Data Rights
In accordance with the Digital Personal Data Protection Act (DPDP Act), you possess the right to:
- Request confirmation and a summary of personal data held about you.
- Request correction or updating of inaccurate personal data.
- Request deletion/erasure of your personal account data, subject to statutory record-retention obligations under Indian tax and accounting laws.
6. Grievance Officer & Privacy Contact
If you have questions, feedback, or requests concerning your personal data, contact our designated Data Protection & Grievance Redressal Officer:
Officer Name: Rohan Mehta
Designation: Data Protection & Grievance Redressal Officer
Email: privacy@dedicatedsoul.com
Office: Dedicated Soul Studio, Bandra West, Mumbai, MH 400050, India